Terms and conditions of use

1.- Price List 

All prices shown in the list of our products https://thomasparkers.com include VAT in countries where applicable and are valid except transcription error or computer problems.

All prices in our product list are quoted with taxes (VAT). The application of taxes and duties varies according to the country where the purchase is made. The final price is displayed when you proceed to checkout along with details of the tax applicable to the country chosen in the delivery data. 

As a general rule 21% VAT will apply to EU member countries. All businesses belonging to the EU, with intracommunitarian CIF,  will be exempt from tax except those based in Spain. Sales to other countries are VAT free. However, the customs authorities in each country will levy their corresponding charges. 

Due to their special tax regime, the Canary Islands, Ceuta and Melilla are considered as extracomunitary territory. Therefore, all purchases made by residents in this territory are exempt of tax (customs tax and import tax not included in the price of your order and must be paid on arrival by the receiver of the goods). 

All prices on our web site, which appear in dollars are calculated according to the daily exchange rate with respect to the Euro. These prices will therefore fluctuate accordingly. 

The prices shown at http://thomasparkers.com may be revised and modified at any time.

 

2.- Forms of payment 

      a) Bank transfer

      b) Visa, Mastercard or American Express

      c) Paypal  

  

a) Bank transfer

Upon completing your purchase you may wish to select the bank transfer option. In this case you will receive an Email, which, together with the confirmation of your order, will indicate the account number required. It should be made payable to Eidos Consultores, SC.

Please ensure that you indicate, your name and surname in the subject bar. The bank transfer should be carried out within a 3-day period, counting from the day the order was placed; otherwise your order will have to be cancelled. 

The order will not be considered complete until we have received a email of the bank transfer receipt to shop@thomasparkers.com, and the deposit has been verified by our bank. 

Remember that the customer will pay any currency exchange commission or bank commission if this method of payment is selected.  

c) Visa, MasterCard, American Express

        If you select secure payment option, we guarantee that every transaction carried out at Thomasparkers.com is 100% safe. Each operation, which implies the transmission of personal information or bank details, is carried out within a safe environment. Thomasparkers.com uses a secure server, which uses a protocol called SSL (Secure Socked Layer) to ensure the secure transfer of information via encryption. 

In this way the credit card details are only known and handled by the bank, whereas the order and client details are known and handled only by the trader. 

In an effort to provide greater security to credit card owners, we have now updated our web-site to include the latest security measures for on-line commerce developed by VISA and MASTERCARD. These are known as 3D Secure Code (Verified by VISA) and SPA/UCAF (Mastercard Secure Code). In this way, if you are a holder of a "Secure enabled" card, you will always be able to make a payment with a VISA, MASTERCARD or AMERICAN EXPRESS on our web-site. 

If your credit card cannot be enabled with this secure code, Thomasparkers.com will only admit payment by VISA, MASTERCARD or American Express to long-standing customers. 

In both cases, when making a VISA, MASTERCARD or AMERICAN EXPRESS payment, customers will be asked to supply the following information: the credit card number, the expiry date and a validation code, which refers to the last 3 digits printed on the back of the credit card. In this way we are able to guarentee even greater security for on-line transactions. 

What is Verified by Visa and Mastercard Secure Code?

The main objective of this protocol is to offer greater security both to the Internet user and to the commercial on-line companies, by authenticating the buyer as the legitimate holder of the card being used for payment. 

In practice, if you choose to make a payment with your "secure enabled" VISA or MASTERCARD, you will be asked to provide your credit card number and expiry date as before, and also a password for exclusive use when making on-line payments. This password will identify the customer, unequivocally, as the owner of the card. In this way, no one will be able to make an on-line payment without first having knowledge of the afore-mentioned password. If a "secure enabled" card is required to make payment the logos below will appear on the page asking for credit card details.    

If you have not yet received a PIN or password for exclusive use when making on-line payments, we advise you to contact the financial institution who issued your card and request that this service be applied so that you can benefit from secure on-line purchases. This is possible either by contacting your bank or making an on-line request. 

  

3.- Shipping options, delivery and cancellation of purchase

Due to the specialization and at the artisan component of articles offered in Thomasparkers.com, the orders arrive in a term from between 8 and 12 working days, depending on the availability of the products and the destiny countries

THOMASPARKERS.COM. reserves the right to change the delivery method and transport company regardless of what is stated on this page and given that the changes would not in any way be detrimental to our customers. 

You can cancel your purchase before your order is shipped without additional cost. After shipping and within 15 days of making your purchase, you can cancel your purchase by sending an email to shop@thomasparkers.com. In this case the transport and return costs are paid by the buyer

 

4.- Guarantee 

THOMASPARKERS.COM customers will benefit from the one-year manufacturer's guarantee. 

Defects or imperfections due to the incorrect use or manipulation of goods, as well as the wear and tear produced by the normal use of a product, are not included in this guarantee. 

Any decline in the function of a product, due to its design limitation, is also excluded from guarantee. Contact us at shop@thomasparkers.com

 

5.- Refunds and exchanges 

Our Customer Service Department includes an after-sales service, which is designed to help our clients solve any problems that may arise concerning our products or shipments. This department aims to offer a fast and efficient response to customer queries. See how to return a product 

If for any reason you are not pleased with your order, you can return the unwanted product within the following 14 working days of the delivery date marked on the order. (According to art. 44 of the Spanish Law No. 7/1996, 15th January relating to the retail trade and modified by Law No. 47/2002 on 19th December).* 

Simply send back the product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use. 

It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted. 

Once the returned goods have been received at our warehouse and have their condition has been checked, THOMASPARKERS.COM will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order.

Should the customer receive a damaged product or an erroneous order, all shipping costs will be paid by THOMASPARKERS.COM. 

Otherwise, the return costs are borne by the customer. It will be refunded the amount initially paid when the product is in our warehouse and perfect state  

To make an exchange or refund you must fill in the withdrawal document can be downloaded from here, send an E-mail to info@thomasparkers.com or telephone us at (34) (+34) 924 27 01 17.. 

 

6.- Disclaimer 

Our products are all intrinsically dangerous and can lead to serious, or even fatal injuries. Suitable training is essential before using such product. The learning of suitable techniques and safety measures are carried out under your sole responsibility. Please be sure you are technically competent to use any material supplied by THOMASPARKERS.COM. 

 

7.- Personal Data Protection 

In compliance with the established Spanish Fundamental Law No 15/1999, dated December 13, relating to the Protection of Data of a Personal Nature, THOMASPARKERS.COM. informs its customers that all personal information provided will be included in an automated personal information file, created and maintained under the liability of THOMASPARKERS.COM. 

The purpose of this file is to facilitate processing orders and to enable us to send our customers any future commercial offers or information relating to our products that could be of interest. 

THOMASPARKERS.COM. guarantees the security and confidentiality of the information provided. In this way, it is committed to the fulfilment of its obligation to maintain secret any information of a personal nature and of its duty to save it and adopt all means necessary in order to avoid its alteration, loss, manipulation or unauthorized use. Therefore, no information about our customers will be used for commercial purposes or granted to third parties. 

THOMASPARKERS.COM. customers can, at any time, exercise their right of access, correction, cancellation or examination, by communicating, in writing, to our electronic mail address: shop@thomasparkers.com or

 THOMASPARKERS.COM

C/ Nevero Doce, 15  06006 Badajoz (Spain) 

 

8.- Jurisdiction and Legislation 

The present general conditions are governed by the current Spanish legislation concerning this material, (Spanish Law No 34/2002, 11th July relating to electronic commerce) and the latter will be applied to any situation, which has not been foreseen in this section.